Support Packages

Pro Support - Unlimited

24X7X365 Server Management & Support
Within 6 Hour Response Time Guarantee for Support Tickets
Statistically, most tickets are responded to in less than 1 hour.
Within 24 Hour Resolution Time Guarantee for Support Tickets
Statistically, most tickets are completely resolved in less than 3 hours.
Unlimited Admin Work Time
We do not limit the amount of work we do for you, and we do not have any additional fees.
We will never ask you to pay more for anything you request.
Server Software Support and Upgrades
We support the entire server, the OS, Kernel, Apache, PHP, MySQL, Perl, Exim, FTP, WHM/cPanel, etc.
Initial Server Setup
If you have a new server, we'll setup and configure the server, nameservers, and everything you need completely from scratch to get the server ready for your use.
Server Backup Configuration & Restoration
We can configure backups on your server and we can also restore the backups for you too. We can also do a full system restore from your backups if necessary.
Server Migration
If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server.
You must have root access and cPanel running on both the old server as well as the new server.
3rd Party Server Software Installation
SSL Certificates & AutoSSL and Letsencrypt, Softaculous, Fantastico, Installatron, RVSkin, RVSiteBuilder,
ClamAV, Mailscanner, ZendOptimizer, Ioncube, PHP Caching software, Ruby on Rails, ImageMagick,
All PHP modules such as GD, Curl, Freetype, Mbstring, etc, and All Perl modules,
CloudLinux/CageFS/PHPselector, MultiPHP, CloudFlare Proxy/CDN, etc.
Yum & Kernel updates
We will update all system packages, including all yum updates and Kernel updates.
Spam protection
We will configure antispam measures to help prevent inbound and outbound spam.
Hack & Malware/Virus/Phishing protection
We will harden the server to help prevent hacking. We can also trace and remove any suspicious activity found
and respond and resolve any abuse complaints you receive.
Server Optimization
We will optimize your server to run as best as possible so you can get the most out of your server.

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